Copyright © 2024 Trialize. All rights reserved.
Trialize is committed to maintaining a privacy program that is designed around trust, transparency and respecting your rights in your personal information. This privacy notice describes how we process personal information, including what information we collect, why we collect it, how we use it, how we may share it, and your controls over your personal information.
This privacy notice outlines the types of personal information we process in the context of:
Websites: Upon visiting our websites, we collect the following categories of information.
| Category of Information | Description |
|---|---|
| Device & Usage | We collect device and usage information such as cookie records, browser type, internet service provider (ISP), device IP address, operating systems and versions, advertising identifiers, device motion data, web beacons and clickstream data. |
| Registration | When you create an account, respond to surveys, register for events, subscribe to publications, or engage in any similar activities through our websites, we collect information that you provide through that process, such as your name, email address, phone number, username and password, job title and survey responses. |
| Account Verification | If you log into an account you’ve created with us, we collect your IP address, username and password, and other related information we need to verify you are the account owner, before allowing you to access that account. |
Events and Marketing: When you sign up to participate in a Trialize-sponsored event, like a webinar, summit, or forum, or when you subscribe to our publications and newsletters, we collect the following types of information about you.
| Category of Information | Description |
|---|---|
| Registration | When you create an account, answer surveys, register for events, subscribe to publications, or partake in similar activities via our websites, we gather information that you supply during that process. This includes details like your name, email address, phone number, username and password, job title, and your responses to surveys. |
| Account Verification | If you log into an account you have created with us, we collect your IP address, username and password, along with other necessary information to confirm your identity as the account owner, before granting you access to that account.. |
| Transactional | If there is a fee associated with the event you have registered for, we will collect information required to facilitate and process your payment. This may include details such as your bank account information or your credit or debit card number. |
| Attendance | When you attend an event sponsored by Trialize, we collect information regarding the events you participate in and your interactions with us and other sponsors during the event. |
| Public Forums | If you participate in our public forums, we collect information that you provide, such as your public posts. |
| Device & Usage | When you attend an online event and access our publications and newsletters, we gather device and usage information. This includes data such as cookie records, browser type, internet service provider (ISP), device IP address, operating systems and their versions, advertising identifiers, device motion data, web beacons, and clickstream data. |
| Travel Accommodations | For in-person events, we may help with your travel and hotel arrangements. In such instances, we collect information from you to facilitate this assistance, such as your airline and flight details, lodging preferences, and travel dates. We do not collect precise geolocation information. |
Representatives of Customers, Suppliers, and Prospective Customers and Suppliers: If you represent a Trialize customer, supplier, or a prospective customer or supplier, we collect the following types of information about you.
| Category of Information | Description |
|---|---|
| Professional Identity & Contact | During the data collection process, we gather various details from you including your personal information like name, email address, phone number, gender, as well as professional information such as your membership in professional associations, unique identification numbers assigned to your profession (like NPI and license number), and details about the company you work for such as its name, size, and location, along with your role within the organization. |
We collect the following types of personal information about healthcare providers and other industry professionals and stakeholders.
| Category of Information | Description |
|---|---|
| Professional Identity & Contact | We gather details including your name, email address, phone number, gender, affiliation with professional associations, unique identification numbers linked to your profession (like NPI and license numbers), as well as the name, size, and location of your employer and your position within the organization. |
| Professional Activity | We gather information related to your professional activities, including your specialty, educational background, references, contributions to events, involvement in clinical trials, publications, and any publicly available collaborations between you and other professionals or companies within the context of the life sciences industry. |
| Social Media | We collect professional social media data, which includes hyperlinks to professional networking sites, posted content, handles, tweets, hashtags, likes, followers, and mentions. |
| Images and Recordings | We gather publicly accessible video recordings and still images. |
| Inferences | We gather inferences, such as your interests and engagement preferences, which can be derived from the aforementioned identifiers. |
Additionally, we handle health-related information that has been verified through expert determination to adhere to the Health Insurance Portability and Accountability Act's (HIPAA's) de-identification standards. This ensures that the information is no longer classified as protected health information or personal information as defined in this privacy notice. We do not engage in re-identification or any attempts to re-identify data that has been de-identified.
Websites: When you browse our websites, we acquire your information both directly from your input and indirectly by monitoring your interactions with our website or through your devices. This encompass data collection via analytical tools and various tracking technologies.
Events and Marketing. When you register to attend a Trialize-sponsored event or subscribe to our publications and newsletters, we collect your information directly from you when you register, as you engage with us and as you participate in activities and forums we provide. Representatives of Customers, Suppliers, and Prospective Customers and Suppliers: If you serve as a representative of a Trialize customer, supplier, or prospective customer or supplier, we gather your information directly from you, your employer, our customers, and suppliers. Additionally, we may collect data from publicly accessible websites like LinkedIn.
Our Products: We obtain personal information about healthcare providers and other industry professionals and stakeholders from publicly available sources, including government and public records, association websites, institutional websites (such as hospitals and universities), medical databases and registries, and other online professional profiles and web sources relevant to your professional activities. Furthermore, we may directly collect personal information from you, your employer, and our customers.
Websites: When you visit our websites, we collect your information to achieve the following objectives:
Events and Marketing: When you register for a Trialize-sponsored event or subscribe to our publications and newsletters, we collect your information for the following purposes:
Representatives of Customers, Suppliers, and Prospective Customers and Suppliers: If you represent a Trialize customer, supplier, or prospective customer or supplier, we gather information about you to enable us to provide you with information about our offerings, products, services, and events, and to explore potential collaborations.
Our Products: We collect personal information about healthcare organizations, healthcare providers, and other industry professionals and stakeholders to facilitate our customers in delivering current scientific and medical information or promotional materials to relevant entities and individuals. This also aids our customers in comprehending and enhancing their communication with these entities and individuals.
Our collection of personal information is aimed at assisting health brands in effectively communicating with consumers and assessing the impact of healthcare marketing. This enables consumers to make more informed decisions about their healthcare. To assist our customers in gauging the impact of their marketing campaigns, we connect pseudonymized media exposure data (data that cannot be traced back to you) with health information that has been de-identified in accordance with the Health Insurance Portability and Accountability Act's (HIPAA's) de-identification standards. We only provide aggregated insights to our customers, never reporting individual or device-level information.
We may share personal information internally, with our subsidiaries, and with third parties for the following purposes:
When we share your personal information, we will ensure that it is used in accordance with this privacy notice. We will take reasonable steps to share only the minimum necessary personal information for the specific purpose and circumstance.
We may offer bulletin boards, blogs, or chat rooms on our websites. Please note that any personal information you choose to submit in such forums may be read, collected, or used by others who visit these forums, and it may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
We may also display lists of customers and testimonials on our websites, which may include information such as customer names and titles. Prior to posting any information on such lists or posting testimonials, we obtain the consent of each customer. If you wish to have your personal information removed from our blog or forum or have your testimonials removed, please contact us at privacy@trialize.io.
Our Products: We share personal information with pharmaceutical, biotechnology, and medical device companies within the life sciences industry. This sharing enables these companies to provide you with scientific information about their products and services, as required by applicable law.
We also share personal information with our customers in the life sciences industry (pharmaceutical, biotechnology, and medical device companies), data analytics providers, consumer data resellers, and advertising networks to deliver our products to our customers. Please note that we do not "sell" or "share" sensitive personal information, nor do we process sensitive personal information for targeted advertising, as defined under applicable data protection laws.
"Do Not Sell or Share My Personal Information": Some states in the U.S. grant residents the right to opt out of the sale, sharing, or use of their personal information for targeted advertising. We process your personal information for various purposes, and some of these purposes may be considered a "sale" or "sharing" of your personal information, or as "targeted advertising" under the laws of these states.
Web Sites Covered
This privacy statement pertains to the information practices of the websites and services that link to this Privacy Statement. The usage of information collected via Trialize is limited to the purpose of providing the service for which the Customer (i.e., a life sciences company) has engaged Trialize.
We utilize a service provider that powers and processes data for our Help Center, which is accessed through a link on the Trialize website. While this portal resides on the service provider's URL, it is branded as Trialize, and Trialize's Privacy Statement governs the collection and use of information on these pages. All pages branded as Trialize on this portal contain a link to this Privacy Statement.
The Company's websites may include links to other websites. Trialize does not assume responsibility for the information practices or content of such other websites. If you submit personal information to any of these sites, your information is subject to their respective privacy statements. We encourage you to carefully review the privacy statement of any website you visit.
Our website also features Social Media Features, such as the Facebook button and Widgets or interactive mini-programs that operate on our site. These Features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the Feature to function correctly. Social Media Features and Widgets may be hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing them.
Web Site Navigational Information
Trialize employs commonly-used information-gathering tools, including cookies and web beacons, to collect information as you navigate the Company's websites ("Web Site Navigational Information"). The following section describes the types of Web Site Navigational Information that may be collected on the Company's websites and how this information may be used.
Cookies and Other Tracking Technologies
A cookie is a small text file stored on a user's computer for record-keeping purposes. Technologies such as cookies, beacons, tags, and scripts are employed by Trialize and some of our business partners, affiliates, or analytics or service providers. These technologies are used for analyzing trends, managing the site, tracking user movements on the site, and gathering demographic information about our user base as a whole. We may receive reports based on the usage of these technologies by these companies, both on an individual and aggregated basis.
We use session cookies to simplify navigation on our site. A session ID cookie expires when you close your browser. Cookies enable us to track and target the interests of our users, enhancing the experience on our site.
Enabling these cookies is not strictly necessary for the website to function, but it provides an improved browsing experience. You can delete or block these cookies, but doing so may affect the functionality of some features on this site.
Types of Cookies Used
We employ the following categories of cookies on our websites and other online services:
Category 1 — Strictly Necessary Cookies: These cookies are essential to enable you to browse our websites and utilize their features. Without these cookies, services such as user account login and access to video content cannot be provided.
Category 2 — Preference Cookies: These cookies collect information about your usage of our websites and remember your choices while browsing. This data may be used to optimize our websites and make navigation easier for you. For example, we may store your geographic location in a cookie to ensure that we display our website localized for your area. Preferences such as text size, fonts, and other customizable site elements may also be remembered. These cookies may be used to track viewed featured products or videos to avoid repetition. The information collected by these cookies will not personally identify you, and they cannot track your browsing activity on non-Trialize websites.
Category 3 — Statistics Cookies: These cookies aid in understanding how visitors interact with our websites, helping us enhance the overall site experience. Trialize primarily uses Google Analytics on our website for statistics and reporting on website performance. Our implementation of Google Analytics does not collect any personally identifiable data.
Category 4 — Marketing Cookies: These cookies are used to track visitor behavior on our site and potentially across non-Trialize websites. Their purpose is to display Trialize-specific content and advertisements that are relevant and engaging for individual users. The information collected by these cookies will not personally identify you and is used to anonymously target content to users.
Controlling Cookies
You have the ability to control and/or delete cookies according to your preferences. For detailed information on how to do this, please refer to aboutcookies.org. You can delete all cookies that are already on your computer, and you can configure most browsers to prevent new cookies from being placed. However, please be aware that if you choose to do this, you may need to manually adjust certain preferences each time you visit a website, and some services and functionalities may not function properly.
Web Beacons
Trialize uses Web beacons either independently or in conjunction with cookies to compile information about the usage of the Company's websites by Customers and Visitors and their interactions with emails from the Company. Web beacons are transparent electronic images capable of recognizing certain types of information on your computer, such as cookies, when you view a specific website associated with the Web beacon, along with a description of the website linked to the Web beacon. For instance, Trialize may insert Web beacons in marketing emails to notify the Company when you click on a link in the email that directs you to one of the Company's websites. Web beacons are utilized by Trialize to operate and enhance the Company's websites and email communications.
Trialize may use information derived from Web beacons in combination with data about Trialize Customers to provide you with information about the Company and its services.
Log Files
Similar to most websites, we automatically collect specific information and store it in log files. This information may encompass internet protocol (IP) addresses, browser types, internet service providers (ISPs), referring/exit pages, files viewed on our site (e.g., HTML pages, graphics, etc.), operating systems, date/time stamps, and clickstream data. We may merge this automatically gathered log information with other data collected about you. This is done to enhance the services we offer.
Local Storage
We utilize Local Storage (LS), such as HTML5, to store content information and preferences. Third parties with whom we collaborate to provide specific features on our site or to display advertising based on your web browsing activity may use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Do Not Track
Currently, several browsers (including Internet Explorer, Firefox, and Safari) offer a "do not track" or "DNT" option. Trialize presently does not commit to responding to DNT signals from browsers concerning the Company's websites. This is partly due to the absence of a common industry standard for DNT that has been adopted by industry groups, technology companies, or regulators, including the lack of a consistent standard for interpreting user intent. Trialize places great importance on privacy and meaningful choice and will continue to monitor developments regarding DNT browser technology and the establishment of a standard.
Behavioral Targeting / Re-Targeting
We collaborate with a third party to either display advertising on our website or manage our advertising on other sites. Our third-party partner may use technologies like cookies to gather information about your activities on this site and other sites to provide you with advertising based on your browsing activities and interests.
Our data retention practices vary depending on the context in which the data is collected and used:
Websites and Apps: We retain data for as long as it remains necessary and relevant for the purposes outlined in this privacy notice. In most cases, data is retained for a period of two years, or as required by applicable law.
Events and Marketing: Data collected for events and marketing purposes is retained only for as long as it is necessary and relevant for the specified purposes as described in this privacy notice.
Representatives of Customers, Suppliers, and Prospective Customers and Suppliers: For representatives of Trialize customers, suppliers, and prospective customers and suppliers, we retain your information for the duration of your account's active status. Data is kept as needed to provide you with services and to comply with legal obligations, resolve disputes, enforce agreements, or as otherwise reasonably necessary for our business purposes.
Our Products: Data collected in relation to our products is retained for a period of 10 years after it is no longer professionally relevant for the purposes outlined in this notice.
Control Over Your Information
We provide you with certain controls over your information, which may include the following rights:
If you choose to exercise any of these rights, we will respond to your request in accordance with applicable laws, which may vary depending on your place of residence. If you are a U.S. resident, you have the option to opt out of the sale or sharing of your personal information within our consumer-based advertising products and services.
To process your request, we may require certain information from you, which will be used solely to verify your identity and facilitate the processing of your request. In some cases, we may ask you to provide proof of your identity. If you prefer, you can authorize an agent to submit a request on your behalf, provided that your authorized agent has your signed permission or power of attorney to do so.
Please be aware that there may be situations where we are unable to fulfill your request. In such cases, we will provide an explanation as to why we cannot fulfill your request, in accordance with applicable law.
If you wish to unsubscribe from Trialize marketing emails, you can do so by clicking on the "unsubscribe" link located at the bottom of the email. It's important to note that customers cannot opt out of receiving transactional emails related to the use of Trialize's products and services.
Our websites and services are not intended for or directed towards children, and we do not knowingly collect personal information from individuals under the age of 13. If you have reason to believe that we may have unintentionally gathered personal information from a minor without appropriate consent, we kindly request that you reach out to us using the contact methods specified in the "Contact Us" section. Upon receiving such reports, we will promptly investigate the matter and take necessary actions to address any such issues. Your cooperation is greatly appreciated in helping us maintain the privacy and security of minors online.
We have established and maintain a comprehensive privacy and security program that incorporates technical, physical, and organizational safeguards. These measures are designed to mitigate the risk of unauthorized access, use, or disclosure of personal information and to provide an appropriate level of security for the protection of your privacy. Our commitment to safeguarding your personal information includes the following key elements:
Our commitment to data security reflects our dedication to protecting your privacy and maintaining the integrity of your personal information. We take these measures seriously and continuously strive to enhance our security practices to address new and emerging threats.
As a global company, we may transfer your personal information to various locations worldwide for the purposes outlined in this privacy notice. It is important to note that we apply the same protections and limitations described in this privacy notice, regardless of the location where your personal information is processed.
To ensure the lawful and secure transfer of personal information across borders, we adhere to various legal frameworks and mechanisms that support cross-border data transfers. These mechanisms include:
Trialize Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF (UK Extension), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. We have certified to the U.S. Department of Commerce that we adhere to the (i) EU-U.S. DPF Principles with regard to the processing of personal information received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension, and (ii) Swiss-U.S. DPF Principles with regard to the processing of personal information received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program and to view our certification visit the Data Privacy Framework Program (https://www.dataprivacyframework.gov) website.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Trialize Inc commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
If you have any questions or concerns regarding our handling of your personal information under the Data Privacy Framework (DPF) or about our privacy program in general, you can contact us at privacy@trialize.io. We are committed to addressing your inquiries and concerns.
If, after following our internal processes, your question or concern remains unresolved, you may have the option to pursue binding arbitration. You can find more information about how to submit a complaint related to the DPF on the Data Privacy Framework Program website.
The Federal Trade Commission has jurisdiction over our compliance with the EU-U.S. DPF, the UK Extension, and the Swiss-U.S. DPF. We remain responsible for personal data that we transfer to third parties for processing on our behalf. We may be required to disclose personal information that we handle under the DPF in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
The personal information that we handle on behalf of our customers and for the provision of our products and services is governed by the terms and conditions outlined in our customer agreements. This applies to situations where customer representatives are users of our products and services.
Upon request, we provide Data Processing Addendums and Standard Contractual Clauses to facilitate our customers' compliance with data protection laws that are relevant to our processing of personal information on their behalf. Our processing, transfer, and maintenance of customer personal information are conducted strictly in alignment with our customer agreements and the applicable legal requirements.
If you have inquiries about how our customers utilize your personal information, we encourage you to get in touch with the respective customer directly. We maintain a collaborative approach with our customers and assist them when needed in addressing requests from individuals who wish to exercise their data privacy rights.
Your privacy is a priority for us, and we are dedicated to upholding the terms and conditions of our customer agreements and applicable data protection laws in our handling of customer personal information.
| Name | Purpose | Location |
|---|---|---|
| Amazon Web Services | Cloud Service Provider (EC2 and S3) | US, EU, China, Japan as applicable |
| Google Firebase | Send push notifications | US |
| Microsoft Azure | Cloud Service Provider (EC2 and S3) | US, EU, China, Japan as applicable |
| SendGrid, Inc. (Twilio) | Transactional emails | US |
| Sentry (Functional Software, Inc.) | Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements | US |
| Twilio, Inc. | Communications technology provider | US |
We may periodically update our privacy notice to align with evolving technology, legal requirements, regulations, industry standards, security practices, and our business necessities. The latest version of the privacy notice can always be accessed on this website, with the effective date displayed at the top. In cases where we make significant updates, we may inform you by posting a notice on our website or employing other methods consistent with applicable laws. Your continued use of our services after any changes to this privacy notice signifies your acceptance of those changes.
If you have any questions about our privacy practices, you can contact our Chief Privacy Officer at:
Trialize Inc.
1400 112th Avenue Southeast,
Bellevue, Washington, 98004
privacy@trialize.io
For residents of Europe, U.K., and Switzerland:
Websites and Apps: We process internet protocol addresses based on our legitimate interest in providing the Trialize website. The processing of usage data is based on your consent, and we will specify whether the data is required or voluntary.
Events and Marketing: The processing of information related to our events and marketing is necessary for the performance of a contract with you or with your consent.
Our Products: We process personal information based on our legitimate interest in providing a database of healthcare organizations, healthcare providers, and professionals in the life sciences industry. This allows us to provide scientific information about products and services and is also required by law.
For residents of California, Colorado, Connecticut, Utah, and Virginia:
If you are a resident of these states, you have certain rights, subject to limitations, including the right to know, correct, delete, obtain a copy of, opt-out, limit, and not be discriminated against for exercising your privacy rights.
Additional notice for California residents:
We collect various categories of personal information, including identifiers, personal information categories as defined in California Customer Records statute, characteristics of protected classifications, internet or electronic network activity information, audio, electronic, visual, and similar information, professional or employment-related information, and inferences drawn from personal information. We use this information for the purposes outlined in our privacy notice.
Some of the personal information we collect may be considered a "sale" or "sharing" under the CCPA, and it includes identifiers, personal information categories, characteristics of protected classes, internet or electronic network activity information, audio, electronic, visual, and similar information, professional or employment-related information, and inferences. We share this information with the life sciences industry, data analytics providers, consumer data resellers, and advertising networks for the purposes described in our privacy notice.
We do not use or disclose sensitive personal information any purpose other than those specified in Section 7027(m) of the CCPA regulations.
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Copyright © 2024 Trialize. All rights reserved.